Privacy Policy

1. Information We Collect

We collect information you provide when creating an account, making a booking, or contacting us — including your name, email address, phone number, and payment details. We also collect usage data through cookies and analytics tools to improve our services.

2. How We Use Your Information

We use your personal data to:

• Process bookings and payments
• Send booking confirmations and updates
• Provide customer support
• Improve our platform and services
• Send promotional offers (with your consent)
• Comply with legal obligations

3. Data Sharing

We do not sell your personal data. We may share your information with accommodation providers to fulfill bookings, payment processors to handle transactions, and law enforcement when legally required.

4. Data Security

We implement industry-standard security measures including SSL encryption, secure data storage, and regular security audits to protect your information from unauthorized access or breaches.

5. Cookies

We use cookies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can control cookie settings through your browser preferences.

6. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your account and associated data
• Opt out of marketing communications
• Lodge a complaint with a supervisory authority

7. Contact Us

For any privacy-related questions, contact us at support@nexusstays.com or write to: Level 5, Nexus Tower, Gulshan Avenue, Dhaka-1212, Bangladesh.